Latest Vacancies at Unilever April 2024

Customer Care, Safety and Environment / HSE, Information Management Jobs,

Customer Operations Lead

CATEGORY/FUNCTION INTRODUCTION

Customer Operations is a new function inside Unilever Business Operations that aims to deliver superior customer experience to all Unilever’s customers and establish Unilever as Supplier no. 1 in the industry! The function manages the Plan to Deliver to Cash cycle and delivers exceptional stock availability, optimised inventory, optimised distribution costs and exceptional cash collection.

JOB PURPOSE

Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you.

The CO lead focusses on operational responsibility for primary sales customer collaboration through efficient planning, logistics and order to cash which delivers superior customer experience
Leads the program to get Unilever to be the #1 Supplier for our customers in Kenya as well as driving improved service to neighbouring countries (Tanzania, Uganda etc.)
Single point of accountability for Customer Operations in the market. The CO transformation will re-engineer the organisation, processes and technology to deliver improved customer experience, tech and processes needed to grow the business.
Business partners CD and Manufacturing in the market
Ensures rigour and controls are in place in the S&OP Process to improve FA, FB and VVD
Delivers primary sales result monthly within the guardrails of revenue recognition, customer inventory targets and TTS targets as set by CSP

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Owns the E2E demand plan and demand fulfilment of the market – from Plan to Cash and tracks performance outcomes with the market.
Accountable for Customer experience. Interacts with customers from trade promotion management, multiyear customer collaboration program for #1 Supplier, primary sales order taking to cash collection
Accountable for customer operations and trade promotion management within guardrails
Identifies operational risks which impact growth and cost and provide insights that can be turned into workable solutions
Accountable with logistics to deliver OTIF to customers, joint work on Cost to Serve, ensuring collaboration of Customer Service and logistics to drive service, value unlocks and the carbon neutral agenda for logistics with partners and customers
Accountable for master data management; implements policies and delivers required financial controls
Adheres to defined guardrails and executes the cost to serve strategy

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

Relevant Degree
5 years+ management experience
Senior WL2C level with relevant experience
Experience SC ideally in Plan and / or Deliver; Experience in CD ideally CD Operations or CBD
Experience in leading large teams
Experience in being a Change Leader – leading diverse teams in landing transformational program
Outcome-driven with proven track record in driving results across the ecosystem
High business acumen – Good understanding of end-to-end process and key cycles with the local business
Track record in ‘Operations’; and creating value with Partners
Strategic thinker – Should be able to think “bigger picture” in how we address business challenges.
Highly Influential with a key strength in storytelling and proven business acumen who can engage well at all levels and steer the LT and other decision makers to drive value for the business.
Viewed as top talent

Skills

S&OP
Customer business planning
Basic financial understanding

Leadership

You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

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Critical SOL (Standards of Leadership) Behaviors

PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Information Security Lead, Africa

Role Purpose:

This Information Security Lead role supports the BISO in securing Unilever’s business in Africa. This includes cyber risk assessment across the region, including for third parties, representing to the regional businesses our central security services, applying those services to determine gaps in the regional security posture, consulting on appropriate risk mitigation approaches, managing the regional security exceptions, cyber incident response in the region, and elevating and reporting into the central Cyber Security function. These activities will be conducted with a ‘Risk Based’ approach to help individual businesses manage cyber risk in their area.

Role Summary:

A vacancy exists for the Information Security Lead (ISL) for Africa within Unilever’s cyber function. The successful candidate will be responsible for the Africa region achieving and maintaining Cyber Security objectives, standards, awareness, and compliance, defined using a ‘Risk Based’ approach. This leadership position will report to the regional Business Information Security Lead (BISO).

Key areas under this role delivered by the ISL team include:

Cyber security solution engineering and risk advisory across Unilever businesses, assuring appropriate risk identification, assessment, mitigation, and reporting.
Ensuring the deployment and running of security tooling in Africa, in conjunction with the Tech & Ops team.
Ensuring the Security Operations Centers (SOC) have full visibility across the ecosystem and actively participate in incident response at the direction of the Head of Incident Response.
Developing and delivering risk reports for Africa.
Tailoring cyber training and awareness in Africa in alignment and partnership with the Cyber Training and Awareness Lead.
Leading cyber cultural transformation across Africa in line with our Security Strategy and Transformation program.
Maintaining and effectively directing the timely closure of security exceptions in businesses while reporting status to the Governance, Risk, Assurance and Compliance (GRAC) team.
Providing standards and controls feedback, based on local implementation requirements to the GRAC team to help shape global policies and standards.
Partner with the BISO for Supply Chain and BISO for R&D to ensure appropriate cyber risk mitigation for those functional areas within their region of responsibility.
Testing business continuity planning (BCP) and disaster recovery (DR) in the region.

The position calls for a strategic individual with strong communication and influencing skills, who can roll their sleeves up tactically to understand business operations, digital transformation, cloud, applications, information technology (IT), operational technology (OT), internet of things (IoT) and Cybersecurity. This leader will utilize her/his knowledge and experience to assist with the implementation of an effective global cyber security program that ensures the overall cyber security posture of the company is aligned with business needs and balanced to protect in the evolving threat landscape. This role supports the Global CISO in building strong relationships with internal leaders and senior executives, along with the other senior Cyber Security leadership team, on matters of cyber security and cyber risk, to foster the execution of cyber security as a business enabler.

Main Accountabilities

Responsible for cyber security solution engineering and advisory across Unilever businesses in Africa.
Responsible for ensuring SOC visibility across Africa.
Responsible for cyber risk reporting within Africa to the CISO and to the business leaders.
Responsible for tailoring and delivering cyber training and awareness across Africa.
Responsible for encouraging and leading the cyber champions network participation across Africa.
Responsible for leading cyber cultural transformation efforts across Africa.
Responsible for maintaining and effectively directing timely closure of security exceptions in businesses across Africa.
Responsible for providing standards and controls feedback based on local implementation requirements/restrictions in order to refine global policies, standards and controls requirements.
Partner with corporate audit for planned cyber security audit review across their region of responsibility.
Identify, categorize and risk assess third parties for cyber security implications across their region of responsibility.
Attract, develop, and lead a team of Information Security Leads and subject matter experts across the region, as planned for in the central cyber security budget and headcount plan.

Key Skills and Relevant Experience

Skills:

Excellent written and verbal communication skills and able to be understood by both technical and non-technical personnel.
Proven ability to lead and motivate a senior team.
The ability to lead through accountability with delegated responsibilities.
Ability to manage conflicting priorities and multiple tasks.
Stakeholder management and interpersonal skills at both a technical and non-technical level.
Outstanding influencing ability.
Ability to work in a collaborative environment.
Outstanding critical reasoning and problem-solving skills – sticking to the problem until it is resolved.
Customer-orientated, whether responding to queries or delivering new services.
Skills in Programme and Project Management.

Experience:

The role holder will have practical experience in Cyber Security.
Experience of leading major programs across a global organization.
Experience and proven track record in Cyber Security.
Experience in providing thought leadership, and driving a complex change agenda, and an ability to challenge the “status quo”.
Excellent strategic and operational business awareness, with a deep understanding of the key drivers, levers, issues and constraints of digital businesses.
Experience within a customer focused environment.
Knowledge of the applications or the technical landscape within the domain and experience of delivering Cyber Security projects to its demands.

Behaviors

Candidates would be required to demonstrate the Unilever Standards of Leadership & live the Values through showing the following behaviors:
Agility – Flexes leadership style and plans to meet changing situations with urgency. Learns from the past, envisions the future, has a healthy dissatisfaction with the status quo.
Talent Catalyst – Develops and magnifies the power of people. Creates an inclusive climate, empowering everyone to be at their best. Investing in people, coaching individuals, and teams to realize their full potential. Continually inspires powerful collaboration.
Passion for High Performance – Inspires the energy needed to win, generating intensity and focus to motivate people to deliver results at speed.

Site SHE Coordinator

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. The Site SHE coordinator is responsible for the management of Safety, Health & Environment improvement activities to achieve excellence at the site level. S/he works with site Supply Chain teams to develop the local SHE Strategy and improvement plans in order to achieve sustainable SHE excellence by reducing injuries, illnesses and environmental impact as measured in the core KPIs. S/he will also be responsible for contributing to the response to any situations that do arise, such as staff injury in the factory or offices or liaising with local authorities in the aftermath of safety incidents. If this role speaks to you, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Conduct trend analysis from incidents, near misses, safe behavior observations and deep compliance audits
Ensure the implementation of safety and compliance at all office and site locations
Provide weekly, monthly ,quarterly & annual safety updates to leadership.
Support the safety pillar and Environment pillar in accordance to UMS
Drive safety and environment risk assessment and develop/implement appropriate controls
In coordination with SHE Manager plan the H&S activities, defining the measures required to be implemented on site, in accordance with the legislation, internal policies and OHS Plan.
Complete safety assessment checklists and develop recommended risk mitigation measures with some guidance from SHE Manager.
Coordinate the Implementation of the annual SHE Training plan
Verify with local authorities the conformity with the regulations, the mandatory licenses, and reports.
Verify the existence and validity of the mandatory H&S documentation of the Subcontractors and all the workers on site;
Promote the Health and Safety culture among all the workers, disseminating awareness campaigns, making Induction Trainings, Tool-box-Trainings and Emergency Drill Exercises.
Distribute and/or verify the use of the appropriate Personal Protective Equipment and their condition.
Perform internal H&S inspections and audits, collecting evidences and reporting incidents and non-conformities, searching for continuous improvements of the processes;
Collect and report periodically the data needed for the H&S KPIs calculations and monitoring;
Act as a primary or secondary responder to safety incidents involving all staff during office hours, and escalating incident response management to SHE & Site leadership when necessary
Provide First-aid assistance in case of accidents
Take the necessary measures to maintain the cleanliness and hygiene on the site, preventing and taking care of any possible illness situation affecting employees .
Participate in emergency and fire-fighting teams in accordance with the specific plans.

KEY INTERFACES:

SHE Manager
Factory Manager
Safety Co-ordinator
Projects contractors
Utilities Engineer and Environment Coordinator
Factory Engineers
Factory production teams
Planning team
Security team
Quality team
Procurement team
Warehouse team

WHAT YOU NEED TO SUCCEED