New Job Vacancies at Britam

Legal jobs,ICT jobs,Insurance jobs, Healthcare jobs, Business-related jobs,

Support Analyst

Key responsibilities:

  • Provide first line and second line support and maintenance services to all enterprise systems. Escalates and sources expertise when necessary. 
  • Proactive monitoring of various production systems for performance, availability, and other critical parameters.
  • Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters.
  • Maintenance and administration of the Group enterprise system.
  • Ensure the enterprise systems is adequately sized to meet SLA’s with the business.
  • Define and monitor data and application availability for the enterprise system.
  • Document and update processes and procedures in use for the enterprise system.
  • Providing and monitoring SLAs and OLAs.
  • Adequate communication to stakeholders on the state of any tickets assigned. 
  • Follow up and reporting on tickets escalated to third line support.
  • Testing new system functionality before deployment into production environments.
  • Test the achievement of supportability requirements for delivered solutions.
  • Approvals for acceptance tests.

Key Performance Measures:

  • As described in your Personal Scorecard.
  • Knowledge, experience and qualifications required

Knowledge, experience and qualifications required:

  • Degree in Science/Engineering/Computer Science.
  • ITIL intermediate.
  • Minimum of 2 – 4 years’ experience in a 24×7 service provider environment.
  • Experience managing applications support operations.

Technical/ Functional competencies:

  • Knowledge of applications and database administration.
  • Familiarity with knowledge of software, hardware, systems administration, and network technology.
  • Strong technical skill/knowledge in business applications especially CRM and Enterprise systems.
  • Strong knowledge of ITIL.
  • Persuasive, encouraging, and diplomatic, with conflict resolution skills.
  • Ability to elicit cooperation from a wide variety of sources.
  • Detail oriented and process focused.

Corporate Health CSE

Key responsibilities

  • Secure new business directly or through intermediaries in all the business channels.
  • Maintain excellent customer service to intermediaries and clients.
  • Service existing business.
  • Follow up on renewals for medical insurance business.
  • Forward proposal forms and all KYC documents to underwriting department.
  • Ensure timely collections of premium as per the credit control policy.
  • Prepare weekly reports as required by the BDM Corporate health.
  • Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk.
  • Respond to customer and client enquiries.
  • Delegated Authority: As per the approved Delegated Authority Matrix.
  • Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required

Knowledge, experience, and qualifications required

  • Bachelors’ degree in a business-related field.
  • Professional qualification in Insurance (ACII, IIK).
  • 2-4 years’ relevant experience in the insurance industry.

Leadership category responsibility framework (Core Competencies)
Emerging Leaders in Britam need to:

  • Plan, direct and apply efficiencies and resources to optimise output and profitability against time, cost, and
    team targets.
  • Effectively communicate strategic and operational departmental goals and objectives to peers and others
    to ensure proper implementation.
  • Ensure that department priorities are adhered to and effectively communicated.
  • Ensure competent and effective people resources through appropriate coaching, development, and
    people supervision as appropriate.
  • Embody a high performance, proactive culture.
  • Effectively ensure the adherence to key performance areas, deadlines, and goals to optimize operational
    effectiveness.
  • Effectively communicate resource needs, possible opportunities, and achievements to management to aid
    them in their decision-making.
  • Effectively set and monitor priorities and objectives for more junior staff.
  • Understand and communicate objectives in relation to the larger organizational impact.
  • Effectively disseminate knowledge within the correct context, towards subordinates as well as
    management.
  • Appropriately model the company values while setting the pace and energy for delivering.
  • Effectively manage and communicate change within the department to increase staff and process
    effectiveness.
  • Provide access to accurate and consistent information and services across all channels.
  • Ensure a seamless experience for clients.
  • Improve service delivery for clients.
  • Engage in continuous brand building to become the trusted partners to clients.

Counter Fraud Specialist

Key responsibilities:

  • Undertaking fraud investigations of cases reported to the Group Forensics team from various sources including whistleblowing hotline, customer escalations, letters to Management, Internal Audits, direct tip offs etc.
  • Evaluate potential fraud indicators and the impact of current fraud trends and make recommendations as to appropriate mitigation.
  • Conducting investigations into allegations of fraud, waste or abuse committed against the Organization. 
  • Preparing and coordinating field assignments to obtain relevant evidence and information.
  • Conduct objective, fair, thorough, unbiased and timely investigations into allegations of fraud, waste or abuse committed against the Organization.
  • Participate in formulating and implementing a comprehensive Fraud Risk Management framework within the Corporate Segment.  
  • Applying theories, concepts and approaches relevant to administrative investigations.
  • Applying various research methodologies and sources as required in investigations, including using electronic sources on the Internet, intranet and other databases. 
  • Reporting fraud cases to IRA or Police to facilitate prosecution of agents, staff or other Britam stakeholders involved in fraudulent business practices and giving evidence in Court.
  • Maintaining a database of cases received and regularly and assist in preparation of Management, Board and other relevant reports and statistics as required.
  • Propose, discuss and agree recommendations to improve control weaknesses identified during investigations and regularly follow up for their implementation.
  • Managing and strengthening bonds with law enforcement agencies and other Industry & non-industry players to enhance co-operation on mutually beneficial information, fraud investigations, asset tracing & recovery etc.
  • Conducting anti-fraud awareness training to various stakeholders.
IMPORTANT: Write a Perfect Cover Letter in minutes and start getting interviews! Get expert advice as you write.) Use These Examples Proven to Work.

Key Performance Measures:
As described in your Personal Score Card.

Working Relationships:

Internal Relationships:

The Investigations Associate will be;

  • Responsible to the the Head of Fraud & Forensics.
  • Working with all Operations Departments in the retail segment.

External Relationships:

  • Britam Clients.
  • Bancassurance Partners.
  • Insurance sector players.

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required:

  • A degree from a recognized university.
  • Certified Fraud Examiner (or equivalent).
  • 4 years’ experience in criminal or administrative investigations; preferably in the insurance industry.
  • Knowledge of business operations, fraud investigations, prosecution process including preparation of evidence.
  • Knowledge of theories, concepts and approaches relevant to criminal and administrative investigations. 
  • Knowledge of various research methodologies and sources, including electronic sources on the Internet, intranet and other databases.

Technical/ Functional competencies:

  • Knowledge of insurance regulatory requirements.
  • Knowledge of insurance products.
  • Sales and marketing management skills.

Leadership category responsibility framework (Core Competencies):

Team Leaders in Britam need to:

  • Operationally lead a team to service customers from a sustainable and growing customer base whilst increasing profit.
  • Ensure the company’s objectives are met by being a vision carrier and by implementing strategy and operational outputs.
  • Effectively run the business and manage staff in order to enable functional leaders to focus on developing strategy.
  • Effectively identify and define key performance areas, deadlines and goals for their team in order to optimise operational effectiveness.
  • Ensure the department has the most appropriate people capability through effective inspirational leadership, people development, effective selection and optimised succession planning.
  • Create a high performance, proactive culture and motivated team.
  • Monitor operational implementation, budgets, plans, goals and outputs in order to ensure alignment with the departmental strategy.
  • Ensure that department priorities are adhered to and effectively communicated.
  • Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
  • Appropriately model the company values while setting the pace and energy for delivering.
  • Benchmark operational activities internally as well as externally in order to be a leader in the industry.
  • Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
  • Provide access to accurate and consistent information and services across all channels.
  • Adequately manage operational risk.

APPLY HERE

UN Jobs Salary Scale | United Nations Salary Range

× How can I help you?