Telephone Operator – Receptionist at United States International University – USIU Africa

Administration jobs, Secretarial jobs, Jobs in Kenya,

Telephone Operator – Receptionist


Telephone Operator – Receptionist
Reporting to the Chief Admissions Officer, the successful candidate will be responsible for maintaining the image of the university as per the vision by attending to the clients/visitors with respect and integrity and operating the computer-based switchboard in re-routing calls efficiently.

Key Responsibilities

  • Operate the ISDX computer-based console switchboard to ensure that incoming and outgoing calls are dealt with courteously and efficiently.
  • Receive visitors to the campus and direct them to destined offices and inform them of activities in the university;
  • Responding to in-person and telephone inquiries from potential students about the programs offered;
  • Participate in marketing activities as part of student recruitment;
  • Identify and report telephone service complaints and problems;
  • Process Admissions Application Forms for Data Entry.
  • Maintain and update the University Telephone Directory.
  • To ensure that the main university reception and waiting areas are clean, tidy, safe and professional looking at all times.
  • Perform any other duties as may be assigned from time to time.

Educational Qualifications and Professional Experience

  • KCSE Certificate: Grade C – (minus);
  • Occupational Certificate in Telephone Operations / PABX ;
  • Diploma in Front Office Operation / Customer Care / Public Relations / Communication / Hospitality Management from an accredited institution;
  • At least 2 years’ experience in a similar capacity;

Personal Attributes & Competencies

  • Shown merit and ability as reflected in work performance and results.
  • Confidentiality and Integrity;
  • Proficiency in Computer Applications;
  • Team player with excellent interpersonal skills;
  • Relationship Builder & Effective Negotiator;
  • Good Communication Skills;
  • Self-Motivated;
  • Attention to Detail;
  • Adaptability and Reliability

Method of Application

If you have the requisite qualifications and experience and desire to work as a team member in a modern, progressive, international, and multicultural institution where you can make a difference, please apply indicating in the subject line of the email address the position you are applying for. Interested applicants must provide a cover letter and a current CV, certified copies of educational certificates and transcripts, names and addresses of three referees, current salary and benefits, telephone and e-mail contacts by 5.00pm, Friday, January 26, 2024 to:

Director Administration,
United States International University – Africa,
P. O. Box 14634-00800, Nairobi, Kenya

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