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Head of Retail Life Agency Sales

Main Responsibilities

  • Translate strategy into actionable steps for growth, implementing department-wide goal setting, performance management, and annual sales.
  • Ensure the team’s strategies are aligned to the Board approved budgets, ensuring optimal and efficient use of resources within the  Company.
  • Promote the use of industry leading trends and technologies amongst the agents.
  • Represent retail life solutions in discussions/negotiations.
  • Develop new and attractive products and come up with strategies to increase market share.
  • Come up with Agency development strategies that will lead to growth and development of agents while achieving competitive advantage.


  • Develop a comprehensive sales and distribution strategy to maximize sales opportunities.
  • Achieve the sales budget within the set timelines.
  • Direct the Agency Sales Team in generating proposals that define a clear path to client satisfaction and revenue growth.
  • Outline objectives in key target areas such as sales volume, market share and distribution strategies
  • Collaborate with members of the Marketing team and come up with marketing initiatives to penetrate key markets.
  • Define the approach for the overall sale of new business and account retention.
  • Attainment of high persistency levels for both old and new clients leading to profitability.
  • Manage the sales expense budget and ensure that sales incentives are rolled out and awarded in a timely manner
  • Promote the organization’s products and services to new and current clients
  • Develop, implement, and maintain the internal and/or external sales strategy and processes to maximize the organization’s profit potential


  • Identifying opportunities to improve efficiency and reduce costs in order to support organizational goals.
  • Identify, recommend, and implement new processes, technologies, and systems with the goal of improving the use of resources and materials.
  • Develop and maintain productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out.
  • Promote the organization’s products and services to new and current clients
  • Liaise with clients on regular bases to understand their needs, resolve client complaints and issues, develop new business, and to provide value


  • Ensure compliance to insurance related Statutory and regulatory requirements including Treating Customers Fairly, Data Protection and Anti Money Laundering.
  • Ensure compliance to all company policies, regulatory and statutory reporting.
  • Ensure that compliance of the company’s underwriting policies and processes are adhered to

Leadership and People

  • To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
  • Building relevant departmental capacity to deliver on strategy by leading, guiding, directing, and evaluating the work of the team.
  • Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment for attracting, retaining, and motivating employees.
  • Building the team and ensure adequate succession planning throughout the team.
  • Develop an award and recognition program that will motivate and retain the team

Jubilee Life Brand

  • Ensuring effective public relations and enhancing the company’s corporate image with all stakeholders and partners.

Key Competencies and Skills

  • Visionary Leadership
  • Entrepreneur Spirit
  • Market Awareness
  • Customer Focus
  • Continuous Innovation
  • Ownership & Commitment
  • Team Spirit

Academic Qualifications

  • Masters in Business Administration, Strategy, Finance or any other related course will be an added advantage
  • Bachelor’s degree in a business-related field

Professional Qualifications

  • LOMA/ACII/IIK Qualification or equivalent
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Relevant Experience

  • Minimum of 10 years of experience in Sales/Business Development.
  • Have experience in operating in complex business environments and/or regulated sectors and have the personal qualities to develop strong stakeholder relationships.
  • Demonstrate ‘best in class’ knowledge of technology, change, process improvement and operational management in relevant businesses.

Regional Health Officer

Main Responsibilities

  •  Develop and implement Regional Health Insurance Strategies and Plans aligned with the company’s overall objectives.
  •  Monitor industry trends, identify opportunities for growth, and provide recommendations for product development and market penetration.
  •  Lead the main Healthcare Project for the Group which will mostly be related to cutting edge technology, wellness and cost-effective Healthcare solutions.
  •  Ensure best practices within the Health Company entities.


  •  Manage and oversee the delivery of health insurance services to customers in different countries.
  •  Ensure that all insurance programs are effectively implemented and managed according to best practices and local regulations.
  •  Develop and manage budgets for insurance programs, monitor expenses and provide regular reports on financial performance.

Leadership and People

  •  Provide strong leadership to the Regional Health Insurance teams, ensuring that team members are motivated and engaged in achieving the company’s goals.
  •  Develop and implement training and development programs to enhance the skills and knowledge of team members.
  •  Foster a culture of collaboration and teamwork, promoting a positive working environment that
  • encourages innovation and continuous improvement.

Key Competencies

  •  Excellent leadership skills, with the ability to motivate and inspire teams.
  •  Strong communication skills, with the ability to communicate effectively with different stakeholders.
  •  Strategic thinking, with the ability to develop and implement effective regional Health Insurance Strategies.
  •  Financial management skills, with the ability to develop and manage budgets effectively.
  •  Strong analytical skills, with the ability to analyze complex data and information to make informed decisions.

Education Requirements

  •  Bachelor’s Degree in Health Insurance Administration or any other related field
  •  Master’s degree in Business Administration or any other related field will be an added advantage

Relevant Experience

  •  Several years of experience managing insurance programs in a regional setting.
  •  Experience in developing and implementing Health Insurance strategies and plans.
  •  Experience in managing budgets and financial performance.
  •  Knowledge of local regulations and legislation governing the provision of Health Insurance Services in different countries.
  •  Proven track record of managing complex projects and experience in the Healthcare industry.
  •  Possess strong project management skills, excellent stakeholder management skills, and the ability to work effectively in a fast-paced environment

Manager – Fund Services

Main Responsibilities:
Fund Accounting:

  • Process investment funds subscriptions and redemptions and maintain the register of unit holders and investors.
  • Ensuring that all financial transactions are recorded accurately and in a timely manner.
  • Overseeing and performing the routine fund administration activities for all assigned clients, including but not limited to calculations of net asset values (NAVs), investor allocation and reporting, ad-hoc client analysis and general enquiries.
  • Preparation of financial statements and calculations of net asset values.
  • Monitoring cash flows of investment funds and portfolios and ensuring that all transactions are in compliance with relevant regulations and policies.
  • Preparing monthly financial statements and ensuring that they are accurate and complete.
  • Collaborating with other departments to ensure that financial information is shared in a timely manner.

Client Onboarding:

  • Manage implementation of new client onboarding procedures including banking, reporting and system setups.
  • Collecting and verifying KYC and AML documents to ensure compliance with regulatory requirements and the Company’s policies and procedures.
  • Ensuring that all client onboarding activities are conducted in compliance with regulatory requirements and the firm’s policies and procedures.
  • Ensuring that all client information is accurate and up-to-date.

Client Transactions and Management:

  • Attend to client enquiries and communicate with investors on various matters including monthly reporting.
  • Ensuring that all client transactions are processed accurately and in a timely manner.
  • Maintaining accurate records of client transactions and holdings and ensuring that all client information is up-to-date and accurate.
  • Resolving any discrepancies in a timely manner to ensure that the firm’s records are accurate.

Reconciliation with Custodians:

  • Ensuring that all fund assets are reconciled on a daily basis.
  • Resolving any discrepancies with custodians in a timely manner.
  • Maintaining accurate records of all fund assets.

Operations Service Delivery:

  • Develop and implement operational policies and procedures to improve efficiency and accuracy of reporting.
  • Ensuring the timely and accurate delivery of operational services to clients and other stakeholders.
  • Working with operations and technology teams to troubleshoot and research systems to meet client needs on an on-going basis.

Compliance Monitoring and Adherence:

  • Monitoring regulatory changes and ensuring that the firm’s operational activities remain compliantwith all applicable regulations and policies.
  • Conducting regular compliance reviews and audits to ensure adherence to regulatory requirements.
  • Implement reviews and checks to ensure client fund’s compliance with regulatory requirements.

Risk Management:

  • Monitoring fund performance and identifying risks associated with fund operations.
  • Developing and implementing risk management strategies to mitigate risks and ensure the safety of fund assets.
  • Working with other departments to ensure that all risks are identified and addressed.

Leadership & People:

  • Build a high-performing team of back-office and front-office staff to provide timely, accurate and outstanding services to clients.
  • Build a high-performance culture of collaboration, innovation, and continuous improvement within the Fund Services Department.
  • Hiring, training, coaching and managing assigned staff member(s) to effectively meet and maintain assigned clients’ recurring fund administration tasks.
  • Promoting diversity, equity, and inclusion in the workplace, and fostering an environment where everyone feels valued and respected.
  • Advocating for the Fund Services Department and representing its interests at senior management level, while also supporting company-wide initiatives and priorities.

Key Competencies:

  • Strong leadership and people management skills, with the ability to motivate, manage and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to communicate complex information effectively to both internal and external stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex operational issues.
  • Ability to work well in a team-oriented environment, with tight deadlines.
  • Strong understanding of regulatory requirements for unit trusts and the Fund Management industry.
  • Ability to work collaboratively and build relationships across different departments and external stakeholders.
  • Strong attention to detail, and ability to analyze information and make appropriate decisions.

Academic Background:

  • Bachelor’s Degree in Finance, Accounting, Economics, Business Administration, or related fields.
  • Master’s Degree in Finance, Accounting, Economics, Business Administration, or related fields is preferred.
  • Professional qualifications such as ACCA, CFA, or CPA are an added advantage.

Relevant Qualifications:

  • Over 10 years of relevant experience in a similar role, with at least 5 years’ experience managing teams.
  • Proficiency in MS Word, Excel and software used in the asset management industry

Method of Application

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