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Fraud and Forensic Officer

Job Description

The Risk department is responsible for managing the risk to the organisation, its employees, customers, reputation, assets and interests of stakeholders. It works and reviews a variety of sectors and not limited to enterprise risk, corporate governance, regulatory and operational risk, business continuity, information and security risk, technology risk, and market and credit risk. Ensure all company assets are secured and that there is appropriate physical security. To ensure staff and clients have a safe operating environment, to provide appropriate Antifraud measures and conduct investigations on matters of fraud and Other financial crimes.

KEY RESPONSIBILITIES

  • Assist in formulation of appropriate fraud and forensics policies and procedures to guide bank operations.
  • Prevention, detection and investigations of all reported fraud cases.
  • Collection of Crime trends and appropriately disseminate it to the business.
  • Train staff on fraud awareness and general security.
  • Liaison with Law enforcement and legal agencies for necessary action on fraud and related issues.
  • Providing proper and continuous liaison between the Bank and external investigative/security agencies.
  • Advising the Banks line managers correctly on the implementation of bank security detail
  • Represent the bank in all fraud/security forums with a view to sharing and understanding emerging crime trends in the market when required.
  • Recovery of fraud losses and prosecution of fraud cases
  • Keep an updated fraud management plan.
  • Manage the fraud process from prevention, investigations to prosecutions/disciplinary actions.
  • Prepare and signoff fraud reports and escalate for action.
  •  Undertake any other assignments allocated from time to time.
  • Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
  • Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility.
  • Perform fraud assessment, which involves identifying, analyzing and describing the threats affecting the business i.e. Identify and assess threats.
  • Advise on plans for if things go wrong and decide how to avoid, reduce fraud incidents.
  • Assist in developing policy, procedure and systems for the department, including documentation where necessary. Revise operations, accounting, procurement, HR and MIS manuals in order to ensure they cover all the fraud risks to the company.
  • Prepare fraud and related reports and present those to the Head of Risk.
  • Keep abreast with latest developments in the banking fraud/security fields with a view to enhancing the department.
  • Ensure compliance to key fraud policies.
  • Undertake fraud awareness and whistle blowing and AML training to staff.

KEY MEASURABLE GOALS

  • Timely and accurate fraud and related security investigation reports with proposed recommendation and action plan
  • Report on security/fraud profile of the company and make recommendation on areas of action e.g. mitigation.
  • Quarterly reports on quantifiable/verifiable achievements
  • Update Fraud register.
  • Assist in planning, designing and implementing an overall fraud management process.
  • Assist in Submission and follow up of all insurance claims to settlement.
  • Prepare inputs on fraud for insurance sizing purposes.
  • Alert management and branches on frauds trends and advice on measures to curb them.

STAFF SUPERVISION RESPONSIBILITIES

Staff Reporting Directly to the Job Holder

  • None

Others Reporting Indirectly

  • None

PERSON SPECIFICATION

Essential

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Education

  • Degree/Diploma in Criminology and Security Studies; or
  • Degree in social studies, business, law or related studies

Desirable

  • CFE,
  • Data analysis / analytics certification e.g. advanced excel certification.

Knowledge and Skills

  • Investigative knowledge
  • Fraud and financial crime management skills
  • Knowledge of the key investigation and evidence gathering procedures
  • Data analysis skills using excel or similar tool.
  • Advanced communication skills
  • Knowledge of relevant laws
  • People management skills

Experience

  • 5 years’ experience in the field of fraud investigations.

Personal Attributes

  • Ability to institute investigations, detect frauds and gather intelligence.
  • Persistence, an eye for detail and ability to complete assignments and keep to deadlines.
  • Trustworthy and honest
  • Confident
  • Team player

Physical demands

  • Travel to branches.
  • Obtain and Secure evidence.
  • Travel to crime location/scenes.
  • Unstructured working hours

Skills

Conducting Investigations, Corporate Governance, Fraud Awareness, Law Enforcement, Management Reporting, People Management, Strategic Advice, Strategic Planning

Senior Manager Retail Banking -Faulu Microfinance Bank

Job Description

Responsible for driving and delivering excellent business performance through powerful relationship management between the bank and various employers ensuring market penetration, optimum productivity, operational efficiency and outstanding customer service.
The role holder is also responsible for managing and minimising risk in the Business.

Key Responsibilities

  • Relationship building and management with strategic employers.
  • Signing of new MOU’s with strategic partners for Faulu Micro finance bank to offer packaged products to employees.
  • Ownership and follow through for resolution of customer issues from partner institutions Spearheading market penetration for retail products.
  • Monitoring portfolio at risk for consumer facilities while providing leadership.
  • Making schemes proposals for further recommendation to approval by the Head of Credit. Product and Policy development recommendations, review and implementation through dissemination of market intelligence, proposals, reports emanating from the sales team in order to enhance niche market competitiveness.
  • Carrying out sales presentations, Financial literacy and scheme sales activations.
  • Support Head of Business Growth, Branch, Sales consultants & other sales channels to achieve sales objectives in Kenya and follow-up and resolution of customer service issues that arise from schemes.
  • Work with Marketing & Product Development teams in the development and execution of marketing initiatives for acquisition, retention and growth of customer base.
  • Supporting launch of products, sales strategy and campaigns to key segments for profitable and quality business.
  • Facilitate effective management and service delivery to all Faulu Micro Finance Bank Scheme/Check-off schemes.
  • Involvement in design of processes for check-off loans administration to reduce wastage and reworks.
  • Proactive involvement in aligning Bank’s service delivery and internal processes with emerging County business and devolved functions of Government.
  • Generate referrals and use market intelligence to achieve deeper relationships with customers. Drive cross selling and migration by tailoring solutions to deepen client relationships Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures. Manage customer requests and transactions in compliance to Faulu Micro Finance Bank operational guidelines and procedures with zero tolerance to operational risk and frauds.
  • Advise the Business on companies and individuals which exhibit high risk policies and practices hence control and manage risk.
  • Involvement with Business Units & Credit Teams and employers to reduce Portfolio at Risk for scheme loans, both existing and new.
  • Develops, Coaches, motivates and manages the performance of individuals and teams within Consumer Banking and across the department to achieve success in career and business goals.
  • Actively provides leadership by contributing to the collective Leadership Agenda and sharing business insights/ feedback to maximize the overall performance and wellbeing of the department.
  • Role Models the Brand and Corporate Values of the Bank in the internal and external market environment 

Education, Knowledge and Experience

  • Bachelor’s degree in commerce/business related field.
  • Have a minimum 6 years’ experience in General banking, and 2 of which should be at management level in an affluent service sector and retail banking.
  • Extensive knowledge and understanding of bank Credit risk management policies, procedures and best practices in lending.
  • 2 years’ experience in Relationship Management with a proven track record of client acquisition and management
  • Excellent understanding of risk, credit policies and procedures is essential.

Key Competencies and Attributes

Interpersonal

  • Goal focused and able to spot business opportunities.
  • Builds networks and maintains strong relationships.
  • Able to manage and influence others to achieve results.
  • Has passion and drive to achieve results under difficult circumstances
  • Pleasant and able to relate well in diverse social set ups and teams.
  • Upholds high standard of Professionalism, integrity and respect for others. 

Management and leadership ability:

  • Able to identify, motivate and develop talent within the Bank.
  • Capacity to influence decisions at various levels
  • Communicates effectively.
  • Drives high performance in teams.

Skills

Banking, Business Development, Business Growth, Business Opportunities, Leadership, People Management, Profitability, Relationship Building, Relationship Management, Strategic

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